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FREQUENTLY ASKED QUESTION

Find answers to commonly asked questions about Kokua Promotions

What services does KOKUA offer?2025-03-14T23:36:56-07:00

We offer a comprehensive range of services, including branded merchandise, custom promotional products, corporate gifts, event giveaways, and full-scale marketing campaigns. Our team also specializes in graphic design, product sourcing, and logistics to ensure your promotional needs are fully met.

How can promotional products benefit my business?2024-09-16T16:55:59-07:00

Promotional products are a powerful marketing tool that can increase brand recognition, customer loyalty, and employee morale. They serve as tangible reminders of your brand, helping to keep your business top-of-mind with clients and prospects.

What types of products can you customize?2024-09-16T16:55:53-07:00

We can customize a wide variety of products, including apparel, drinkware, office supplies, tech gadgets, bags, and more. If you have a specific product in mind, we can source and personalize it to match your brand identity.

Do you offer eco-friendly promotional products?2024-09-16T16:55:41-07:00

Yes, we are committed to sustainability and offer a range of eco-friendly promotional products made from recycled, biodegradable, and renewable materials. These products help you promote your brand while also supporting environmental responsibility.

Can you help design my promotional products?2024-09-16T16:55:34-07:00

Absolutely! Our in-house graphic design team is skilled in creating eye-catching designs that align with your brand’s aesthetics. We work closely with you to ensure your promotional products effectively communicate your message and values.

Do you provide samples before placing a bulk order?2024-09-16T16:55:29-07:00

Yes, we offer samples of most products so you can see and feel the quality before committing to a bulk order. Sample costs may apply, but they are often credited towards your final order.

Can you handle large-scale orders for events and conferences?2024-09-16T16:55:24-07:00

Yes, we are equipped to manage large-scale orders for events, conferences, and trade shows. We offer logistical support to ensure your promotional products are delivered on time and in perfect condition, no matter the size of the order.

What is your typical turnaround time for orders?2024-09-16T16:55:19-07:00

Turnaround times vary depending on the product and quantity. Generally, standard orders take between 10-15 business days from approval to delivery. However, we also offer rush services for quicker turnaround if needed.

Do you offer fulfillment services?2025-03-14T23:36:11-07:00

We offer: Fulfillment, Design, Warehouse, Logistics, Transportation, Direct-To-Garment Printing, & Online Store Merch Management.

How do I place an order?2024-09-16T16:51:31-07:00

Placing an order is simple. You can browse our online catalog, select your desired products, and request a quote. Alternatively, you can contact our customer service team directly to discuss your needs and place an order.

What is your return policy?2024-09-16T16:51:40-07:00

Due to the customized nature of promotional products, we typically do not accept returns unless there is a defect or error on our part. We stand by the quality of our products and will work with you to resolve any issues promptly.

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